Institution Visiting

Before visiting or having a video call, you must be approved by the Iowa Department of Corrections. In order to be approved to visit, you submit the Visitor Application below:

Every adult must complete and submit a Visitor Application.
All minors must be registered on a Visitor Application submitted by their parent or legal guardian.

 

All applications must be mailed to:

Mt. Pleasant Correctional Facility
Attn: Central Records
1200 E. Washington
Mt. Pleasant, IA 52641

If you have questions related to the paper Visitor Application, please refer to the Visiting Policy on the Policy page, or call Centralized Visiting at 319-385-9511.

If you are a victim of an incarcerated individual and would like to visit, you can find additional information on our Victim Services page.  

In order to schedule an in-person visit or video call, all visitors must use the Ameelio Connect app.

All visitors 13 years and older will need to create an Ameelio Connect account after being approved by the DOC to visit.

  • Ameelio Connect is only available on iPhones, iPads, and Android Phones.
     
  • Ameelio Connect is not currently available on computers or laptops.

If you cannot download the Ameelio Connect app and wish to schedule an in-person visit, please contact the facility where the individual is incarcerated and request help to manually schedule a visit.

Contact information for facilities is available at: https://doc.iowa.gov/about-us/about-institutions

Getting Started Guide for Ameelio:

How to video: Watch the demo video to see how to set up and use the Connect app. Here is a link to the YouTube walkthrough video: https://youtu.be/Bp1xPn7pKUs

STEP 1 - Download the Connect App

For iPhone: https://apps.apple.com/app/connect-visits-video/id1552990942

For Android: https://play.google.com/store/apps/details?id=com.connectmobile​​​​​​​

Relevant FAQs:

How to download Ameelio Connect on iPhone
How to download Ameelio Connect on Android
Where is Ameelio Connect currently available

STEP 2: Create and Verify your Account

After creating an account you will be asked to verify your identity. For this step, you will need a government-issued ID (such as a driver’s license or a passport).  You will then be asked to take three photos:

  • The front of your photo ID
  • The back of your photo ID
  • A selfie of you holding your ID with the photo ID facing the camera.

(see the demo video for examples)

IMPORTANT: Only the visitation staff will have access to your documents


Relevant FAQs:

Who needs to create a Connect account

STEP 3: Verify your Account

After you submit your photos, you can then add your incarcerated contact by clicking ‘Request Contact’. On this page you must select the incarcerated individual’s facility. Then you can find your contact by searching by their name or inmate ID number.

Relevant FAQs:

Why can't I find my loved one
Can I have contacts at multiple facilities

STEP 4: Facility Approval

After you add your contact, the Iowa DOC will then approve you as an approved video visitor. Once you are approved, we will notify you so you can start scheduling video calls or in-person visits with your loved one.

Relevant FAQs:

How to register as an authorized visitor
Why is my connection request pending
What to do when connection request is rejected

STEP 5: Schedule Visit

Once you have been notified you’ve been approved, you can now schedule visits with your loved one. Select the approved contact you’d like to visit and then hit schedule event where you will then select the type of visit. Choose the one you want and then select an available date from the calendar. Once you’ve scheduled the visit, it will need to be approved by DOC. Ameelio does not approve or reject any visit request. Once approved, you are ready to show up to your visit with your loved one!

IMPORTANT: All visitors 18 years of age or older must bring with them to all in-person visits a government-issued ID.

Relevant FAQs:

Customer Support:

Find additional assistance on the Ameelio’s Frequently Asked Questions.

The Connect Support request form can be used to contact Ameelio. Please fill out all fields and attach screenshots to help describe your issue. A Support team member will reach out to assist you. 

Please do not call the facility for additional support.

Please use the customer support options above for assistance.

Please view the Iowa Department of Corrections Visiting Policy for more information on the DOC application and visiting process.  

Printed from the Iowa Department of Corrections website on December 01, 2022 at 8:20am.